Arcadia University, Domestic

  • Assistant Director of Health, Safety, and Security

    Location US-PA-Glenside
    Regular Staff Full-Time
    The College of Global Studies
  • Overview

    The Assistant Director of Health, Safety, and Security for The College of Global Studies at Arcadia University is a key member of the team responsible for helping to ensure the health and safety of students studying abroad under the auspices of The College of Global Studies. With The College's Health and Safety team, the Assistant Director ensures all programs and sites are in compliance with regulations, requirements, and best practice related to student well-being. The Assistant Director will respond to emergency situations and events outside of normal business hours.


    The College of Global Studies at Arcadia University in Philadelphia, Pa., is one of the largest campus-based international study programs in the United States, and serves about 3,000 students each year from more than 300 colleges and universities around the country. Named the nation’s #1 university for undergraduate student participation in study abroad for the ninth consecutive year by the Institute of International Education’s Open Doors Report (2010-2018), Arcadia has more than 130 programs in 12 countries around the world.


    Arcadia University is a top-ranked private university in the greater Philadelphia area that promises a distinctly global, integrative, and personal learning experience to prepare students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation for the ninth consecutive year by the Institute of International Education’s Open Doors Report. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.


    Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

    For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


    Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


    Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.


    Essential Functions


    Incident Response and Reporting (25%)

    • Provide on-call emergency support for The College of Global Studies during business and non-business hours.
    • Respond to calls related to student safety, individual emergencies, flight delays, and other matters from Arcadia University Public Safety and all individuals during business and non-business hours.
    • Manage student incidents and escalate as appropriate to ensure necessary level of support is provided.
    • Liaise with travel assistance provider to open cases and assist with insurance claims as needed.
    • Work with The College of Global Studies staff to ensure proper protocols are in place and followed in the event of a student incident or crisis situation.
    • Communicate with partner organizations/institutions and parents/families regarding matters of student health, safety, and security.
    • Oversee incident reporting database; manage cases reported by TCGS staff and ensure documentation and incident reporting of student issues and incidents is in line with established protocol.
    • Assist Director of Health, Safety, and Security in compiling yearly incident statistics.


    Pre-Departure Support (25%)

    • In coordination with the program managers, design, implement, and participate in pre-departure health and safety trainings for TCGS students.
    • Collaborate with program managers to review student health self-disclosure forms and arrange student support before departure.
    • Communicate with on-site staff, other offices on campus, and partners as required.
    • Act as a primary liaison to assistance and insurance providers for pre-trip planning cases.


    Travel Risk Management and Emergency Planning (20%)

    • Monitor, assess, and disseminate international health and safety data, world events, political issues and other risks that could impact The College's programs.
    • Facilitate use and testing of Emergency Communication System each term.
    • Compile TCGS travel information to support risk management efforts.
    • With Director of Health, Safety, and Security and on-site staff, implement and conduct ongoing review of emergency, crisis and contingency plans.
    • Assist Director of Health, Safety, and Security in training of overseas staff and development of a program for information related to student safety and risk.
    • Provide security and risk assessment for The College of Global Studies. Enroll program participants in the U.S. Department of State's Smart Traveler Enrollment Program (STEP) each term.


    Compliance Management (15%)

    • Coordinate collection of data for Clery reporting for The College of Global Studies. Liaise with local law enforcement officials and TCGS staff as required to gather information as it pertains to Clery compliance.
    • Work with the Arcadia University Director of Public Safety and the Director of Health, Safety, and Security to ensure accurate reporting of TCGS incident statistics for inclusion in the Arcadia University Annual Fire, Safety and Security Report.
    • Remain up-to-date and informed on new and existing federal, state, and local reporting compliance requirements for study abroad, including the Clery Act, and keep abreast of pertinent information from colleagues in the study abroad field.


    Special Projects (10%)

    • Contribute to special or ongoing projects related to international health, safety, and security. Participate in Arcadia University Emergency Management Team reviewing emergency protocols and response for entire University Community. Support The College of Global Studies in other duties as assigned.


    Representation (5%)

    • Represent the College at events, meetings, and on committees related to health, safety and security; attend and/or make presentations at national and regional conferences on best practice in health and safety.


    Required Knowledge, Skills, and Abilities:

    • Demonstrated understanding of the international education field and the current health and safety issues impacting U.S. Higher Education and education abroad
    • Experience managing international crises and/or difficult student incidents or emergencies abroad
    • Demonstrated ability to remain calm, multi-task, and prioritize in the face of challenging and unusual situations involving students
    • Demonstrated ability to exercise excellent judgment and engage in collaborative, critical decision making while under pressure
    • Strong written and oral communication skills and attention to detail
    • Proficient with information technology tools including data management and Microsoft Office suite
    • Previous experience working, living or studying in a foreign country, preferred
    • Ability to travel overseas, on occasion



    • Bachelor's degree required, graduate degree preferred
    • Minimum of five years of experience in higher education or related field
    • Valid passport



    The Assistant Director of Health, Safety and Security is expected to be on call for emergencies twenty-four hours a day, seven days a week. S/he may also be expected to travel to overseas locations on occasion for risk assessment and site visits.


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