Arcadia University, Domestic

  • Director of Residence and Commuter Life

    Location US-PA-Glenside
    Regular Staff Full-Time
    Student Affairs
  • Overview

    Under supervision of the Assistant Dean of Students for Residence and Commuter Life and with general accountability to the Associate Dean of Students and the Dean of Students, the Director of Residence and Commuter Life applies student development theory to support the retention and engagement efforts of the Residence and Commuter Life program, Student Affairs, Enrollment Management, and the University in an effective and collaborative manner. Through an efficient, student-focused approach, the Director implements the strategic plan of RCL, manages all fiscal and housing operations, and supports the interpersonal development of professional staff, the Campus Life Staff, and undergraduate students.   Supervision responsibilities include the Assistant Director of Residence and Commuter Life, the Housing Assistant, and indirect supervision of the Area Coordinators and Campus Life Staff (Resident and Commuter Assistants).  Additionally, the Director serves as an upper-level conduct hearing officer, is a member of the live-on staff, and serves as a member of the second on-call team.


    Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.


    Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

    For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


    Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


    Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.


    Essential Functions

    • Enact, support, and evaluate learning environments within the residential and greater university community which enrich the co-curricular and academic experience of all students.
    • Manage student housing selection, application, and assignments through StarRez (client), including liaising with appropriate offices to coordinate appropriate billing and accommodations.  Coordinate the implementation of housing and operations processes among professional staff to provide seamless service to students and maintain accurate billing practices.
    • Use person-environment theory and knowledge of best practices to identify both innovative and pragmatic approaches to the development of housing programs and operations to support housing retention.
    • Assess student needs to advocate for and report on financial, material, and human resources necessary to support student development and retention.
    • Manage the conduct process using Maxient, including conduct officer assignments.  Participate in the conduct process as a hearing officer to determine level of responsibility in significant violations of campus policy.  Liaise with appropriate campus resources and RCL team to ensure sanctions are meaningful and support the development of critical thinking and coping skills among students.
    • Serve as a second-level respondent to significant student health and student conduct situations via the emergency on-call system to preserve campus and community safety. Manage and resolve emergency or crisis situations as deemed appropriate by the Assistant Dean of Students for Residence and Commuter Life in order to provide immediate support to affected commuter and/or resident students.  
    • Work to establish and maintain an environment which promotes inclusivity, respect, compassion and citizenship


    Marginal Functions

    • Initiate, establish, and foster teamwork with internal departments to inform and support practices as students proceed through campus systems   such as enrollment, New Student Orientation, and the Study Abroad Programs.
    • Manage dedicated financial resources and account for these expenditures to ensure spending is appropriate and supports opportunities for student engagement.
    • Research and design principles and methods for training to prepare professional and paraprofessional staff to respond to various student, parent, and emergency situations in a way that aligns with a student-centered philosophy.
    • Train, supervise, and evaluate professional staff to ensure the strategic plan of RCL is furthered via an efficient student-focused team.




    • Received: Assistant Dean of Students for Residence and Commuter Life
      • Indirectly / Accountable to: Associate Dean of Students and Dean of Students


    • Directly: Assistant Director of Residence and Commuter Life, Housing Assistant
      • Indirectly: Area Coordinators (3), Campus Life Staff (Resident Assistants and Commuter Assistants)



    Required Knowledge, Skills and Abilities:


    • Ability to effectively manage, support, and hold accountable professional staff direct reports in a productive work atmosphere on campus and when conducting University business off campus;
    • Demonstrated skill working with StarRez and Maxient systems;
    • Demonstrated ability to identify complex problems, review related information to develop options and implement solutions;
    • Excellent verbal and written communication skills;
    • Strong attention to details and solid organizational skills;
    • Prior experience with on-call emergency response practices in a university setting;

    • Possesses strong teamwork, collaboration, and presentation skills.

    Minimum Qualifications:

    • Master's degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary. 
    • Five to seven years of progressive responsibility in Residence Life or related field.


    Other Requirements:

    • Proficient understanding of student housing and intentional programming.
    • Experience supporting a commuter life program is preferred
    • Experience supporting or developing a graduate student housing program is preferred




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed