This position is focused on the recruitment and yield of undergraduate students, primarily transfer students. Direct recruitment involves the management and implementation of a travel plan for community college visits, college nights, college fairs and prospect management. Assistant Directors attend all on-campus recruiting events, including weekend undergraduate open houses and weekday evening graduate open houses. In addition, review of admissions applications for an undergraduate transfer population will be required as will the management of several projects. The AD must be knowledgeable about all undergraduate and graduate programs the University offers. The individual will, in general, contribute to the planning and execution of Enrollment Management recruitment and retention efforts. This individual will be knowledgeable about the financial aid process and various financing options. The Assistant Director will work closely with the Assistant Vice President for Enrollment Management to enact new strategies for recruiting and enrolling undergraduate students.
Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.
This position is open to internal candidates only.
Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.
For additional information and to apply, please visit: https://careers-arcadia.icims.com/jobs/ and submit a cover letter, resume and names and phone numbers of three professional references.
Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.
Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.
Admissions/Recruitment Responsibilities: The Assistant Director will serve as the individual recruiter within an assigned territory of transfer students, and will be expected to build and sustain positive working relationships with applicants and families, community colleges, transfer counselors or other relevant stakeholders. Additionally, this individual will review and recommend admission decisions and scholarship offers for the assigned territory. He/she will help develop and execute communications plans, including but not limited to, telephone outreach, email and direct mail to prospective students, current students and parents. Several key performance indicators will be used to evaluate the Assistant Director including percent of completed applications and conversion of admits to enrolled, among others.
Project Management: The AD will be assigned to manage with 2-4 specific projects and must be able to organize tasks to reach the desired outcomes at the appropriate time, monitor progress in projects and plan for changes or challenges. The AD provides summary data and assessment for supervisor review, communicates data updates and the status of projects as required, is well organized and manages assignments to their successful completion.
Travel & Event Participation: The AD will be required to participate in weekend, evening and weekday on-campus recruiting events for undergraduate and graduate students including open houses, information sessions, receptions and Transfer Days. These events often require the AD to present small and large group information sessions. Within the assigned admissions territory, the AD develops and manages a territory recruitment plan which may include travel to high schools, community colleges, community events and college fairs.
Financial Aid Responsibilities: The AD will counsel students and parents through the financial aid process. In addition, the counselor will assist with covering Financial Aid Counselor on Duty. which includes answering questions in-person or over the phone.
Marginal Functions: Perform other duties as assigned by the Assistant Vice President for Enrollment Management and the VP for Enrollment Management and Student Affairs, or other senior management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high volume or need.
Required Knowledge, Skills and Abilities:
Communication: Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, other University employees). Also able to give clear and complete presentations and engage large groups including varied audiences.
Customer Service: Able to work professionally with prospective students, current students, parents, community college representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member. Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives.
Project Management: Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion.
Technology: Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs, and have general background knowledge about social media platforms. Cultural Understanding: Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger community.
Emotional Intelligence: Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere on campus and when conducting University business off campus.