Arcadia University, Domestic

  • Financial Aid Programs Assistant

    Location US-PA-Glenside
    Regular Staff Full-Time
    Enrollment Management and Student Affairs
  • Overview

    The Financial Aid Assistant is a support position responsible for providing assistance to the Office of Enrollment Management/Financial aid. This position carries responsibility for providing exceptional customer service through personable and accurate coverage of the front desk of the office and answering a majority of the incoming phone calls and emails. The Financial Assistant also plays a role in counseling a majority of the walk-ins to the office. The Financial Aid Assistant participates in on-campus events, carries out data entry of financial aid documents, printing of financial aid award letters, as well as managing student workers assigned to tasks related to financial aid.  This position is entry-level and provides an opportunity to learn more about financial aid and admissions in higher education.


    Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.


    Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

    For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


    Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


    Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.



    Essential Functions


    Office Reception: the Financial Aid Assistant provides direct customer service and support to the office of financial aid by answering and directing phone calls and overseeing the main financial voicemail box. Daily tasks will include providing information about financial aid and admissions to current and prospective students and families with a friendly and warm demeanor.


    Office Management: the Financial Aid Assistant is responsible for completing data entry of all online financial aid documents and the review, printing and timely mailing of undergraduate financial aid award letters. The Financial Aid Assistant is responsible for sending financial aid related emails and letters and assists with the inventory of financial aid publications and other related materials. This position occasionally supervises undergraduate work-study students who are assigned to perform specific tasks.


    Event Participation: The Financial Aid Assistant will participate in open houses and other on-campus recruiting events, including occasional evening and weekend programs. Marginal Functions Perform other duties as assigned by the Executive Director of Financial Aid/Executive Director of Enrollment Management and the VP for Enrollment Management and Student Affairs, or other senior management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high-volume activity or need.


    Marginal Functions:

    Other duties and responsibilities assigned by the EM leadership team in support of the department's missions.



    Received: Executive Director of Financial Aid

    Given: Student Workers, occasionally


    Required Knowledge, Skills and Abilities:


    Communication: Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, other University employees).


    Customer Service: Able to work professionally and positively with prospective students, current students, parents, high school representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member. Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives. Has a friendly demeanor and welcoming disposition.


    Project Management: Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion. Technology: Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs.


    Cultural Understanding: Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger community


    Emotional Intelligence: Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere while on campus and while representing the office off-campus.


    Minimum Qualifications:

    • Associate's degree, Bachelor's degree preferred


    Physical Requirements: Ability to lift and carry items of 30 lbs (with or without accommodations)


    Other Qualifications: Must successfully complete a financial credit check


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