Arcadia University, Domestic

  • Graduate Admissions Counselor

    Location US-PA-Glenside
    Regular Staff Full-Time
    Enrollment Management and Student Affairs
  • Overview

    This position is focused on the recruitment and yield of full and part-time graduate students. Direct recruitment involves the execution of a travel plan for graduate fairs and prospect management. The individual will collaborate with the respective departments of graduate programs. The Graduate Admissions Counselor will attend all on-campus recruiting events, including weekend and evening undergraduate and graduate open houses. The Graduate Admissions Counselor must be knowledgeable about all undergraduate and graduate programs the University offers. The individual will in general, contribute to the execution of Enrollment Management recruitment and retention efforts. This individual will be knowledgeable about the financial aid process and various financing options. The Graduate Admissions Counselor will help the Director of Graduate Admissions and the graduate departments to carry out new strategies for recruiting and enrolling graduate students.


    Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.


    Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

    For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


    Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


    Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.



    Essential Functions:


    Admissions/Recruitment Responsibilities: The Graduate Admissions Counselor will serve as the recruiter for all graduate programs, and will be expected to build and sustain positive working relationships with applicants, colleges/universities and/or other relevant stakeholders. The Graduate Admissions Counselor will execute all communications plans for graduate programs including, but not limited to, telephone outreach, email and direct mail to prospective and current students. Several key performance indicators will be used to evaluate the Graduate Admissions Counselor including percent of completed applications and conversion of admits to enrolled, among others. 


    Project Management: The Graduate Admissions Counselor will be assigned to assist with 1-2 specific projects and must be able to organize tasks to reach the desired outcomes at the appropriate time. The Graduate Admissions Counselor does not lead or manage projects, but works in collaboration with a project lead to receive tasks. The Graduate Admissions Counselor communicates updates on the status of assignments as required, is well organized and understands their work in the context of the larger project. The Graduate Admissions Counselor makes certain they understand assignments, expectations, and relevant deadlines.


    Travel & Event Participation: The Graduate Admissions Counselor will be required to participate in weekend, evening and weekday on-campus and online recruiting events for undergraduate and graduate students including open houses and information sessions. These events often require the Graduate Admissions Counselor to present small and large group information sessions. Assistance with planning and execution of graduate events both online and on campus will be required by the Graduate Admissions Counselor. The Graduate Admissions Counselor executes a territory recruitment plan which may include travel to colleges/universities, high schools and companies. 


    Financial Aid Responsibilities: The Graduate Admissions Counselor will counsel students through the financial aid process.


    Marginal Functions:

    Perform other duties as assigned by the Director of Graduate Admissions and Vice President for Enrollment Management and Student Affairs, or other senior management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high volume or need.




    Required Knowledge, Skills and Abilities:


    Communication: Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, faculty members and other university employees). Also able to give clear and complete presentations and engage large groups including varied audiences.


    Customer Service: Able to work professionally with prospective students, current students, parents and university employees. Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member. Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives.


    Project Management: Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion.


    Technology: Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs, and have general background knowledge about social media platforms. Cultural Understanding: Able to demonstrate respect for and engage with people of diverse backgrounds to create a stronger community.


    Emotional Intelligence: Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere on campus and when conducting University business off campus.



    Minimum Qualifications:

    • Bachelor's degree, required, must be able to submit official transcripts upon request
    • Valid driver's license with a vehicle available for recruitment travel
    • Successful completion of a background check, financial credit check and motor vehicle record check
    • Available for regular evening and weekend programs and activities as well as overnight travel 


    Physical Requirements

    • Ability to lift up to 35 lbs with or without reasonable accommodation


    Preferred Qualifications

    • Business uses of social media
    • 1-2 years graduate admissions or enrollment management experience at a postsecondary school preferred


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