Arcadia University, Domestic

  • Associate Director of Alumni Relations

    Location US-PA-Glenside
    Regular Staff Full-Time
    Alumni Relations
  • Overview

    The Associate Director of Alumni Relations is a full-time employee on the Alumni Relations team in the University Advancement division of Arcadia University. Reporting to the Assistant Vice President for Alumni Engagement and Communications, the Associate Director supports the University's efforts to engage alumni and students, and foster a lifelong connection between alumni and Arcadia University. The Associate Director directs programming specific to young alumni and graduates of the last decade, as well as alumni-student programming, in addition to developing programming relevant for alumni in all life and career stages.  The ideal candidate is someone who is looking for an exciting, creative opportunity to work for a University that is on the move, and has excellent communication and interpersonal skills, manages projects independently, accurately, professionally and efficiently in a busy and challenging environment.


    Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.


    Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

    For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


    Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


    Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.



    The Associate Director coordinates the strategic development, implementation, and execution of new and existing alumni and student events, programs, and services. He/She also coordinates the strategic and logistical management of volunteer programs and services designed to engage and cultivate a national and international network of alumni and student volunteers. This individual also partners with various University departments to develop programs, events, and volunteer activities that promote alumni leadership and advocacy, and support University programming, fundraising, outreach, and student recruitment goals.


    Duties and responsibilities include:

    • Direct the strategic and logistical management of alumni and student events, programs, and services that strengthen the alumni-to-alumni, alumni-to-students, and alumni-to-University networks; including but not limited to, specific programming for young alumni and graduates of the last decade,
    • Direct the strategic and logistical management of alumni volunteer services to maximize the quality and quantity of volunteer-related opportunities for alumni, including but not limited to, specific opportunities for young alumni and graduates of the last decade.
    • Oversee the management and development of the University's Alumni Career Mentor Program in collaboration with the Office of Career Education and the Honors Program.
    • Develop and cultivate new and existing relationships with young alumni and graduates of the last decade through one-on-one visits and meetings to identify and recruit potential alumni volunteers.
    • Serve as the lead staff liaison to the reunion committees for classes celebrating their first through 25th reunions.
    • Assist in the strategic and logistical management of Alumni Weekend programming, including but not limited to, specific programming for young alumni and graduates of the last decade.
    • Direct the strategic and logistical management of partnership alumni-student programming with University departments, including but not limited to, Student Affairs, Athletics, Community Engagement, Career Education, and University Relations.
    • Collaborate with the Annual Giving department to foster student and young alumni philanthropy.
    • Serve as a staff liaison to one or more shared interest alumni affinity groups.
    • Serve as a staff liaison to one or more committees of the Arcadia University Alumni Association.
    • Provide staff support at alumni events and programs as assigned, including on evening and weekends, and frequent travel.


    The Associate Director of Alumni Relations may also be required to:

    • Participate on University committees as assigned.
    • Update alumni records and track alumni engagement in Raiser's Edge database.
    • Develop metrics reports and data analysis as needed.
    • Perform other duties as assigned.


    Received: Position reports to Assistant Vice President for Alumni Engagement and Communications

    Given: n/a


    Minimum Qualifications:

    • A minimum of 3-5 years of relevant experience in program development, event management, volunteer management, and/or related work is required, especially in a university setting, including work with students and recent graduates.
    • Bachelor's degree required. Coursework in subjects relevant to marketing and communications is desirable.
    • Possession of a valid driver's license is required.


    Other required Knowledge, Skills and Abilities include:


    People Skills: 

    Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, and face to face, and tailoring the message appropriately to the type of group (example: coworker, alumni, student, other University employees). Presents ideas and information clearly, concisely, and in an organized manner. Articulate clearly and effectively both orally and in writing including teams and client (internal/external) interactions. Listen actively and exercise sound judgment about the manner in which communication occurs. Actively listen to and understand needs of supervisors and clients (internal/external) and be sensitive and responsive to them. Demonstrate attention to detail in written work product.


    Time, Priority and Efficiency: 

    Efficiency: Be able to sufficiently use time to achieve an overarching goal. The ability to make rational decisions pertaining to budget and planning.  Manage projects and communication, timelines, and feedback in a manner that allows all to work efficiently.


    Organization: Be able to recognize and differentiate imperative details. Strategically make decisions to effectively problem solve.  Individual is well organized and manages assignments to a successful conclusion.  Understand his/her work in the context of the larger project or client (internal/external) matters/initiatives.
    Communicates workload and status of projects effectively and timely. Make certain he/she understands assignments, expectations, and relevant deadlines.


    Personal Development: Consistently takes advantage of training opportunities to develop self. Assist co-workers when they are experiencing difficulty and transfers knowledge. Fully avail self of the university's training opportunities. Take a role in formal and informal training and development opportunities for the team.


    Prioritizing:  Able to meet deadlines and act on work tasks with changing levels of importance, while still accomplishing the overall goals of the job/department.
    Works effectively under pressure and takes ownership and accountability of clients (internal/external) matters/initiatives, as applicable.
    Balances competing client (internal/external), functional areas, and university demands.


    Problem Solving: The ability to quickly and independently troubleshoot issues that arise during various projects and tasks.


    Time Management: The ability to prioritize, assess and productively utilize time to complete various projects, tasks, and departmental goals.



    Independent Work

    Acquire and Apply Expertise: Actively work to understand and stay current with concepts, issues, and resources in applicable functional areas. Demonstrates an advanced level of skill and knowledge in many aspects of Office of Alumni Relations and University Advancement. Displays originality and creativity when addressing client (internal/external) issues/questions/goals. Seeks out more advanced client (internal/external) service opportunity.


    Analytical and Strategic Thinking: Exercise judgment to distinguish the material from the immaterial and deals constructively with ambiguity.  Use logic and judgment to approach problems and reach sound conclusions.  Understand client (internal/ external) interests and concerns, looking beyond the obvious to distill critical themes, issues, and ideas. Proactively and creatively look for multiple sound solutions and paths to success. Consistently identify and re-evaluate priorities, recommended courses of action, and next steps.


    Critical Thinking: Able to conduct informal research and filter accurate and relevant information, and use information and experience to find creative solutions to everyday or complex problems.


    Entrepreneurial:  Individual has a positive reputation with internal and external clients establish a deep professional network. Develop an understanding of university capabilities and exhibits drive to be indispensable to others. Look for opportunities to expand visibility through writing, speaking, and organizational membership. Identify areas for cross-collaboration across areas, teams and/or offices. Look for opportunities for new work within and outside of existing projects. Engage in strategic planning, including focusing on areas of cross-collaboration within the university.


    Flexibility Have the ability to respond to change in the workplace environment. Work on multiple projects and meeting deadlines. Be able to work on projects autonomously, efficiently, and demonstrate initiative.


    Initiative Able to take ownership of own work and complete tasks/objectives independently when necessary in the context of the overall goal of Alumni Relations and University Advancement.  Exhibit strategic thinking and initiative with respect to project management and client (internal/external) matters/initiatives, including self-motivated anticipatory action to drive resolution of client (internal/external) needs.  Actively seek opportunities to take on greater responsibility to further develop skills, knowledge, and expertise.


    Office and University Understanding

    Administrative Support: Demonstrate proficiency in maintenance of files and data, organize and manage departmental events and activities, document and email creation and management and security awareness. Utilize available technology and tools around mobility, collaborations, and visual communication.  Learn to use data management and functional area technology, as applicable. Consistently follows university policies and procedures, as applicable.  Consistently prepared for meetings and teleconferences; and spends an appropriate amount of time on tasks.


    Contract Management: The ability to create, revise, and oversee various contracts for university-sponsored programs.


    Higher Education Experience: Have an background and understanding of how higher education works from different perspectives. Know how to work with higher education and being compliant with government agencies and federal laws and regulations. Exhibit enthusiasm and desire to learn the business of the university, functional area, and Office of Alumni Relations and University Advancement. Take an active interest in university administration and other activities, including involvement in external professional organizations. Actively engages in university and office initiatives and activities. Propose and/or seek out opportunities to contribute to university and office culture through service, publication of articles, or similar efforts when appropriate.


    Policy Comprehension: The ability to learn university policy in a timely manner and be able to apply university policy to various procedures and duties of the job.



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