Arcadia University, Domestic

  • Program Manager

    Location US-PA-Glenside
    Category
    Staff
    Type
    Regular Staff Full-Time
    Department
    The College of Global Studies
  • Overview

    Position Summary: The Program Manager at The College of Global Studies is responsible for admissions processes and for the support, preparation and participation of students studying abroad with The College. The Program Manager will support The College's enrollment goals by working closely with students, parents, U.S. university partners and overseas programs to ensure a high quality student experience. The Program Manager will be responsible for liaising with domestic and international university partners and will be expected to work closely with The College's staff located locally, around the United States and in Arcadia Centers overseas.

     

    The College of Global Studies at Arcadia University (based in Philadelphia, PA), one of the largest campus-based international study programs in the United States, serves about 3,000 students each year from nearly 250 colleges and universities around the country. Named the nation’s #1 university for undergraduate student participation in study abroad by the Institute of International Education’s Open Doors Report for seven years in a row (2010-2016), Arcadia has more than 130 programs in 12 countries around the world.

     

     

    Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.

     

    Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

     

    The salary range for this position is in the low $40,000.


    For additional information and to apply, please visit: https://careers-arcadia.icims.com/jobs/ and submit a cover letter, resume and names and phone numbers of three professional references.

     

    Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

     

    Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.

     

    Responsibilities

    Essential Functions

     

     

    Admissions:

    • Implement the admissions process for all applicants applying to study abroad with The College. Administer assigned applicants through application process; confer acceptance, coordinate submissions, determine rejection or diversion for assigned programs.
    • Collaborate with overseas partner institutions to advance application processes and to coordinate the submission of individual applications based on the requirements of the partner institution.

     

    U.S. Partner University Relations:

    • Liaise with U.S. university partners and campus advisors to ensure applicants are completing any process required by their home institution to obtain institutional approval.
    • Act as a resource to homeschool advisors and U.S. partners regarding individual student needs and issues, The College's application processes, programmatic information, etc.
    • Participate in TCGS-hosted on- and off-campus events, as well as pre-departure orientations and informational sessions held at Arcadia University or U.S. partner institutions. Participate in recruitment initiatives and study abroad fair coverage in conjunction with Student Outreach and Institutional Relations staff.

     

    Student Engagement (Advising, Retention & Preparation):

    • Liaise with students on a daily basis, ensuring a high level of service and support. Communicate with students and parents through a variety of mediums regarding academic and personal matters including admissions processes, program and course selections, credits, grades, special needs, travel, immigration, housing and pre-departure preparations.
    • Interact with students interested in specific programs or regions. Provide advice and support to move them through the process towards participation, as appropriate.
    • Engage with applicants and facilitate initiatives to help drive the enrollment goals and targets of The College.
    • Manage assigned caseload to ensure the participation and readiness for students enrolled with The College, developing and implementing pre-departure programming and resources. Utilize staff expertise, social media and other platforms to deliver enhanced programming and student services.
    • Correspond with students and parents regarding problems or concerns before, during and after program participation.
    • Assist with the creation and revision of form letters and other standardized materials, tailoring them to individual programs as necessary.

     

    Program Administration:

    • Collaborate with overseas offices to ensure high level of student success and help to manage issues related to student matters overseas.
    • Collaborate with overseas partner institutions to coordinate the participation of students through The College.
    • Engage in processes and discussions associated with new program development from initial stages to implementation.
    • Contribute insight into ongoing maintenance of existing programs and participate in review processes, providing programmatic and caseload expertise.
    • Maintain accurate and up to date knowledge of individual program application requirements. Ensure this information is accurately represented to students, advisors and others.
    • Ensure that the program and country-specific information available from The College is current and accurate. Assist with the preparation of website, publication materials, program catalogs, form letters and other standardized materials, tailoring them to individual programs as necessary. Monitor partner university websites for new information and ensure accuracy of The College's website and publications.

     

    Collaborative Duties:

    • Provide support to the Student Outreach team in management of inquiries based on individual caseloads. Actively participate in discussions with Institutional Relations staff related to programmatic and home school matters.
    • Collaborate with Application Coordinator staff to effectively manage caseload, to assist in accurately maintaining data management systems and to ensure efficient operation of enrollment processes.
    • Collaborate with Marketing staff to keep promotional materials up to date and to ensure high quality of written, electronic, visual and digital materials for applicants, students and homeschools.
    • Participate in meetings and discussions with senior administration involving the policies,initiatives and practices of The College. Contribute caseload-specific expertise, as well field and subject-specific knowledge as appropriate.
    • Liaise with the Academic Affairs team regarding academic and course information related to individual caseloads. Work with the Academic Dean and The College's Registrar on matters related to the transcript process and issues of grade queries and appeals.

     

    Marginal Functions

    • Maintain a general knowledge-base regarding all programs administered by The College. Assist with the management of assigned and additional programs when necessary in order to assure the satisfactory completion of the work of The College.
    • Participate in visits to overseas program sites, both individually and with organized groups, scheduling discussions with partner institutions, students and related personnel as appropriate. Provide report of travel detailing findings and feedback upon return.
    • Make a reasonable effort to become and to remain an informed professional in the study abroad field. Read current newsletters and literature, attend and participate in local, regional and national professional conferences, when possible. Remain informed of world events, academic and cultural issues within relevant countries.
    • Support The College of Global Studies in other duties as assigned.

     

    Supervision:

    • Received: Assistant Director of Student Services or Associate Director of Student Services
    • Given: None

    Qualifications

    Required Knowledge, Skills and Abilities:

    • Proven ability to engage with college-age students.
    • Ability to work effectively in a fast-paced, changing environment.
    • Excellent oral and written communication skills, combined with a commitment to customer service and the ability to tailor communication to different audiences and to exercise appropriate discretion
    • Ability to work with a variety of stakeholders, including parents, U.S. partner university advisors/faculty and overseas partner university staff.
    • Willingness and ability to work with different computer systems and social media platforms.

     

    Minimum Qualifications:

    • 3 years of professional experience in the study abroad field or other international higher education setting.
    • Bachelor's degree required. Master's degree preferred.
    • Experience studying, living or working overseas preferred.

     

    Other Qualifications:

    • Ability to travel domestically or internationally on occasion.

     

    Preferred Qualifications:

    • Knowledge of overseas education systems.
    • Experience with CRM systems.
    • Exposure to overseas visa and immigration processes.
    • Experience with Australia or STEM programs.

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