Arcadia University, Domestic

Business Analyst

Regular Staff Full-Time
Information Technology


Under the leadership of the Applications Director the Business Analyst (BA) supports the University's administrative functional units. The BA provides functional as well as technical support to the end-user community. The BA possesses a solid, demonstrable knowledge of standard university business processes, applications, business intelligence, ETL (Extract, Transform and Load) and documentation.


Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.



Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.


Essential Functions

  • Ability to establish excellent working relationships with the end-user community
  • Work with users and departments to re-engineer and improve business processes
  • Document key information about applications and end-user business processes
  • Using appropriate toolsets create and maintain integrations for sharing data between systems
  • Using appropriate toolsets automates manual tasks for both IT and the end user community
  • Using BI tools and in cooperation with the Institutional Research Office develop dashboards and reports for Administration, IT and the end-user community
  • Manage internal and external projects to develop applications as required to implement interfaces
  • Establish a good working relationship with applicable vendors
  • Manage work and tasks using project management software, source code control and change management procedures
  • Implement standards, procedures, and controls to ensure the security, reliability, and availability of enterprise applications Marginal Functions
  • Help to troubleshoot University networks and servers


Supervision: Received: This position is supervised by the Applications Director Given:


Required Knowledge, Skills and Abilities:

  • Excellent communication and training skills including ability to explain technical concepts to non-technical users
  • Excellent time-management
  • Proficient in Business Intelligence and BI Toolsets
  • Proficient in scripting and ETL toolsets such as Microsoft SSIS
  • Proficient in documenting business processes and use cases
  • Proficient in administering, modifying, documenting and upgrading applications
  • Recognizing the need for, and implementing, re-engineered business processes
  • Ability to troubleshoot and fix problems with limited assistance
  • Ability to work independently with limited direction from supervisor
  • Ability to work well in a team environment
  • Ability to collaborate across different organizations, locally and globally


The Ideal Candidate would have working knowledge of many of the following:

  • SQLServer Reporting Services (SSRS)
  • SQLServer Integration Services (SSIS)
  • SQL Queries and Stored Procedures
  • Powershell and Linux shell scripting
  • Experience with using source code control systems
  • Experience with Web Content Management Systems, XML and Web Services technologies


Minimum Qualifications:

  • Earned bachelor's degree
  • At least 5-years' experience in application support and business analytics Other Requirements: (e.g., certificates, license required)
  • Experience in higher education is highly desired
  • Experience in the following applications or similar is a plus: Ellucian PowerCampus, Microsoft Dynamics GP, CashNet, JetPay, ICIMS Recruit, Blackbaud Raiser's Edge, Blackboard Transaction Server, CANVAS LMS, CollegeBoard PowerFAIDS, DEA EMS, Hobson's Connect2, Salesforce/TargetX, Perceptive NolijWeb, Medicat, Titanium Scheduling, EventBrite, Competitive Edge Software ReportExec, Software House CCURE 9000, Koha, SendWordNow, StarRez Student Housing, Maxient, Perceptive NolijWeb


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