Arcadia University, Domestic

Manager of Infrastructure and User Services

Regular Staff Full-Time
Information Technology


Under the leadership of the Director of Infrastructure and User Services, the Manager of Infrastructures and User Services provides management and technical expertise for the Infrastructure Technology team, including: User Services; Networks and Systems; and Network Engineering.


Arcadia University is a top-ranked private university in Greater Philadelphia and promises a distinctly global, integrative, and personal learning experience that prepares students to contribute and lead in a diverse and dynamic world. A national leader in study abroad and international education, Arcadia has been named #1 in undergraduate study abroad participation by the Institute of International Education’s Open Doors Report for the past seven years. Approximately 3,900 students attend Arcadia, and the University’s 2,500 undergraduate students choose from more than 65 fields of study.


Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to hiring manager.

For additional information and to apply, please visit: and submit a cover letter, resume and names and phone numbers of three professional references.


Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.


Arcadia University seeks candidates of diverse cultural backgrounds and abilities. Arcadia University encourages members of underrepresented groups to apply. All offers of employment are conditional based on successful completion of a background check.



Essential Functions

  • Ability to establish excellent working relationships with the end-user community
  • Assists with the selection, implementation, and management of all enterprise-wide infrastructure resources.
  • Develops and implements standards, policies, procedures, documentation, and controls to ensure the security, reliability, and availability of all enterprise-wide infrastructure resources
  • Manages contracts with emphasis on SOWs, SLAs, budgets
  • Assists in the development and implementation the operational plans needed to successfully execute the IT Strategic Plan
  • Conducts capacity planning for future Arcadia growth
  • Provides leadership and vision in the planning and implementation of new technologies to enhance existing systems and improve end-user business processes
  • Establishes and maintains good working relationships with appropriate vendors
  • Supports campus users of IT resources
  • Manages the University's email systems
  • Develops, implements and communicates a system adequate to continually replace and enhance all IT resources and services including: PCs; switches; appliances; servers; software; maintenance and support contracts; Internet; and transport.
  • Schedules regular communication/coordination with various departments in the campus community
  • Stays current with new technologies and vendor offerings
  • Takes advantage of cloud-based offerings
  • Manage work and tasks using online project management software


Marginal Functions

  • Provides level three support for User Support Services.
  • Assists Infrastructure group with overflow work when needed
  • Is available for evening and weekend coverage
  • Participates in on-call rotations.



Received: Position reports to the Director of Infrastructure and User Services


Required Knowledge, Skills and Abilities:

  • Solid IT manager
  • Demonstrated experience in User Services, Networks and Systems, and Network Engineering
  • Demonstrated experience in IT procurement, bids, budgets, contract management
  • Familiarity with cloud-based offerings
  • Experience in strategic planning and tactical implementation for IT initiatives
  • Ability to collaborate effectively with all campus constituencies
  • Ability to coach IT team members
  • Ability to function as part of a team
  • Ability to estimate resource use in project management
  • Ability to collaborate across different organizations, locally and globally
  • Proficient in planning and executing enterprise IT upgrades and implementations
  • Excellent communication skills including the ability to explain technical concepts to non-technical users
  • Demonstrated ability to manage multiple projects simultaneously
  • Demonstrated ability to think strategically


Minimum Qualifications:

  • Bachelor's degree from regionally accredited College or University
  • Experience with a wide range of IT vendors and offerings
  • At least five years' professional experience in an enterprise network environment
  • At least two years' management experience within an IT environment Other Requirements: (e.g., certificates, license required)
  • Appropriate professional certifications
  • Experience in higher education is highly desired
  • Experience in working in a virtual environment that includes international teams is a plus


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